Claims

All Credit Balance Insurance - Individuals claims must be submitted to Desjardins Financial Security (DFS):

  • by phone at 1-866-838-7532
  • in writing to:
    Desjardins Financial Security
    200, rue des Commandeurs
    Lévis (Québec) G6V 6R2

Desjardins Financial Security may ask you to provide, as quickly as possible, additional information required to assess your claim.

In case of disability

You may submit a claim once you have been totally disabled for at least:

  • 31 consecutive days, if you worked 80 paid hours in the 4 weeks prior to the onset of disability (benefits are payable retroactively to the 1st day).
  • 91 consecutive days, if you did not work 80 paid hours in the 4 weeks prior to the onset of disability (benefits are payable as of the 91st day of disability).

In case of death

It is important to include the insured's death certificate with your claim.

In case of critical illness

You must submit your claim as of the 31st day following the initial diagnosis of a critical illness1.

In case of loss of employment

You must submit a claim once you have been unemployed for at least 31 consecutive days (benefits are payable as of the 31st day following the loss of employment).

For more information
By phone By phone
1-866-838-7532

1. Critical illness means cancer, heart attack, stroke or terminal illness diagnosed by a physician.

Tools and resources

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